Hello Mr./Miss,
We are sorry about the recent inconvenience with your service. Our server is down and we understand that you were not able to use your service, we will compensate you. You don't have to worry about your payments and your days gone as when the servers are well and in place you will notice it and then we will compensate you for whatever you have lost. We have your files in our system and we know which services you took, for how long and the amount paid. We are doing everything that we can to make the servers work. Expect a fix in 24 hours for the regular customers and 12 hours for the CP of the re-sellers.
We hope that your understanding and that we are always here for you. We will be updating you through the whole way. Give us a little bit of time and patience that's what we ask. Thank you so much for your understanding and business with us, we hope that you will have a wonderful day!
TLTR; Our servers are under maintenance and they will be back in around 24 hours for the regular customers and 12 hours for the CP of the resellers.
Thank you so much,
IPTV-Smarters CEO
Thursday, October 3, 2019
